Welcome to Kit Built Guitars!

Customer Service

Shipping & Delivery
We aim to dispatch all orders within 24hrs of cleared payment unless informed otherwise. Customers will be notified when payment has been recieved and once the order has been dispatched, standard UK delivery uses a 24hr service and tracking information will always be relayed to the customer. Depending on location the services used will be, but not limited to, FedEx and UPS.
Privacy & Security
Your privacy and security are important to us. We have strict guidelines about data protection and security. Please see privacy policy for more details.
Returns & Replacements
As part of the distance selling regulations customers are entitled to return items up to seven working days beginning with the day after the day on which the customer receives the goods.The company also offers a 14 day money back guarantee. Claims for goods must be made known to the company within 14 days of receipt, unless the company decides to accept a reasonable time period within the interest of the buyer, purely at the company’s decision. Products must be returned to the company at the buyers expense within a further 10 days of making a claim to qualify for a refund or exchange of goods. Any items deemed to be faulty from manufacture and not from misuse or buyer negligence will be allowed exchange or refund. Any goods deemed to be not ‘as described’, not ‘of satisfactory quality’ or not ‘fit for purpose’ will qualify for an exchange or refund within the reasonable time period given, after which the buyer will be deemed to have accepted goods. If for any reason your are not completely satisfied with your product please contact info@kitbuiltguitars.co.uk
Viewing Orders
Customers placing orders using an account can view their order status. If you completed your order using a guest checkout and wish to enquire about your order please email orders@kitbuiltguitars.co.uk quoting your order number.
Updating Account Information
Please ensure your account information is up to date before placing your order, Kit Built Guitars Ltd will not be held liable for incorrect delivery address or contact information that may result in an order failing to be delivered.